Venue Operations Assistant

About UNSW
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter.

Why Your Role Matters:
As a key member of the Venue and Event Services team, you will help create exceptional experiences for event attendees by providing essential day-to-day support that ensure events and venues are delivered efficiently.

Supporting the Venues and Events Manager, this role ensures every space is welcoming, professionally presented, and event-ready, while supporting the seamless delivery of a diverse range of meetings and events. Through coordinating venue setups, managing service requests, supporting casual event staff, and responding to client enquiries, you will play an important role in maintaining high service standards and operational continuity across our managed venues.

Due to the nature of this role, occasional out of hours and weekend work is required aligned to event schedules across weekday evenings and weekends.

This role will:

• Deliver exceptional front-of-house and onsite event operations to ensure positive client and guest experiences.
• Ensure venues are professionally presented, event-ready, and maintained to high standards.
• Administer operational service requests and liaise with internal facilities stakeholders.
• Co-ordinate venue set ups and provide direction and assistance to casual crew.
• Contribute to venue and event services project activity and continuous improvement.

Who you are: Holding service-focused experience with strong administrative capability, ideally in the venue or events space to support venue operations and event delivery in a fast-paced environment. Highly organised and detail-oriented, you excel at managing competing priorities, building positive stakeholder relationships, and ensuring exceptional service outcomes, alongside:

• High level of customer service.
• Great verbal and written communication skills.
• Strong understanding of administrative processes and digital applications
• Ability to solve problems following learnt procedures.
• Experience in working effectively individually, and as part of a team in a service-focused operational environment.
• Professional background within hospitality, venues, or events industry desirable.

For further information on the role & responsibilities, please refer to the position description

How to Apply: Submit your CV detailing your interest and suitability for the job before 13th September by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian ongoing working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Additional 3 days leave during December shutdown period.
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: For queries on the recruitment process, please contact Katherine Molloy: View email address on au.fitly.work   
Please note applications sent directly to the contacts above cannot be accepted. 

Pre-Employment Checks: As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.