Customer Service Representative

Benefits

• Two immediate opportunities available
• Global healthcare industry leader
• Contract through December 2026
• High-performing collaborative team
• Macquarie Park location

About the Company
Our client is a globally recognised healthcare and medical technology organisation supporting customers across hospitals, clinics, pharmacies and healthcare providers worldwide. With a strong reputation for innovation, quality and customer service excellence, the business continues to invest in its people, systems and operational capabilities.

About the Opportunity
Reporting to the Customer Service Manager, you will support the Vision Care division in a high-volume Customer Service environment. You will manage inbound customer enquiries, process orders, coordinate returns and credits, provide stock updates and work closely with warehouse, distribution and supply chain teams. This role plays a critical part in maintaining customer satisfaction and ensuring products are delivered accurately and on time.

Duties

• Process customer orders and resolve queries
• Manage high volume inbound customer calls
• Coordinate returns and credits
• Track customer deliveries and provide stock updates
• Liaise with couriers and manage order fulfilment activities
• Maintain accurate customer records

Skills and Experience

• SAP order processing
• Customer service experience
• High-volume call handling

Culture
An inclusive, team focused environment that empowers innovation, values diverse perspectives and delivers better outcomes for patients.

How to Apply
Click apply or contact Danielle Jones on View phone number on au.fitly.work for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific.
• Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs.
• Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse.
• Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties and Nursing.

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