Administration Assistant

mlcoa is a leading national provider of independent medical opinions and specialist services to insurers, private and government employers, self-insured organisations, and the legal profession.

Job Description

We are seeking an enthusiastic and detail-oriented Administration Assistant to join our Client Services team on a casual basis.

Reporting to the Operations Manager and Team Leader, you will coordinate and deliver a range of high-quality, client-focused administrative support services that contribute to the efficient delivery of independent medical assessments.

Your key responsibilities will include:

• Prepare, maintain, file and scan examinee records with a high level of accuracy and attention to detail.
• Provide comprehensive administrative support, including document management, appointment coordination, and consulting room setup and closure.
• Perform reception duties, including patient check-in and check-out, responding to consultant enquiries, and providing general office support.
• Build and maintain professional and effective relationships with internal and external stakeholders, including medical consultants, clients, examinees and colleagues.
• Contribute to the professional presentation and smooth day-to-day operation of the office.
• Support the Operations Manager and Team Leader with general administrative duties as required.

Qualifications

To be successful in this role, you will have:

• Excellent administrative skills and a strong attention to detail.
• Demonstrated experience delivering customer-focused administrative processes and services.
• Experience working in a medical or legal practice, or within claims or injury management environments (desirable).
• Strong organisational skills, with the ability to effectively prioritise competing tasks.
• Excellent verbal, written and interpersonal communication skills.
• Proven ability to build relationships and manage multiple stakeholders.
• A high level of professionalism, discretion, and commitment to confidentiality and data protection.
• Proficiency in Microsoft Office applications and strong computer literacy.
• The ability to work independently while contributing positively to a team environment.

Additional Information

If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact, please contact Cassie on View phone number on au.fitly.work or View email address on au.fitly.work quoting REF10403N.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.