Sr. Customer Service Executive - Network Operations & Support
Full-time
Tata Communications
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Mandatory Skills
- 6 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain
- Expert in Industry best practices like ITIL, Six Sigma, Lean, Agile applications.
Roles and Responsibilities
- Develop a Quality Management Framework for various functions.
- Identify CTQ parameters and linkage to SLA/KPIs
- Identify and lead transformational projects; and obtain approvals by providing business justifications.
- Ensure enhance customer experience of customer and its end customers.
- Priorities the projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits.
Vacancy posted 26 days ago
Related searches
- customer service executive South Melbourne 3205, VIC
- customer support executive South Melbourne 3205, VIC
- customer service manager South Melbourne 3205, VIC
- customer operations manager South Melbourne 3205, VIC
- senior network consultant South Melbourne 3205, VIC
- community broker network South Melbourne 3205, VIC
- IT networking South Melbourne 3205, VIC
- "network" and "service" and "IT" South Melbourne 3205, VIC
- networking South Melbourne 3205, VIC
- senior network officer South Melbourne 3205, VIC