Customer Service Supervisor - Perth City

Summary:

We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Perth City . The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.

Responsibilities:

• Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.
• Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.
• Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.
• Support the Branch Manager with fleet and facility maintainance, compliance and control

Qualifications:

• Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.
• Ability to work in a fast-paced environment and manage multiple priorities.

Employee Benefits

• Hourly rates + shift loadings + KPI incentives
• Earned Wage Access - access your earned wages instantly between paydays
• Ongoing training and development - utilise our global network’s wealth of knowledge
• Employee and “family & friends” discounts on car rentals
• Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more
• Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses

All applicants must holder a valid Driver's Licence. The successful applicant will also be required to submit a Traffic History prior to commencement.