Client Relations Manager
$80,000Montessori Care
Role Title: Client Relations Manager
Employment Type: Permanent Full Time; 38 hours per week
Salary: Starting from $80,000 per annum + 12% Superannuation
Location: Head Office (Summer Hill) with Work from Home opportunities
Montessori Care supports people with disabilities and older Australians to live with greater independence.
We are looking for a Client Relations Manager to lead client engagement and service delivery across our team.
About the Role
As a Client Relations Manager, you will manage the daily relationship between Montessori Care and our clients. That means owning onboarding, service planning, incident management, and regular client reviews. You will supervise a team of over 100 support workers and act as the main point of contact for clients, families, and support networks.
What You Will Do
- Build and maintain relationships with clients, families, and support networks to drive quality service delivery
- Supervise and develop a team of support workers
- Lead service planning and delivery in line with NDIS and Aged Care standards
- Manage client onboarding, case notes, incident reporting, and coordination documentation
- Review client files regularly to ensure safe, consistent supports
- Represent Montessori Care in the community by attending events and connecting with healthcare providers
About You
- Background in disability, aged care, or community services
- Proven ability to lead and develop a small team
- Confident using CRMs, case management systems, and digital tools
- NSW Driver's Licence & own vehicle is desirable
- NDIS Worker Check or willingness to obtain
- Strong communicator who manages multiple stakeholders without losing detail
How to Apply
For more information about the role or any queries, please contact HR/Recruitment Manager, Jess Yang, via email at View email address on au.fitly.work.
Please note that only shortlisted candidates will be contacted.