Customer Service Officer

Summary:

We are seeking a dedicated Customer Service Officer to join our team at Kwinana Beach, Western Australia. In this permanent, full-time role, you will be the first point of contact for our customers, providing exceptional service and support. Your contributions will be vital in enhancing customer satisfaction and loyalty, ultimately driving the success of our business.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers, assisting them in making informed decisions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Qualifications:

• High level of interpersonal skills
• Ability to work autonomously and as part of a team
• Strong dispute resolution skills
• CRM/Database management
• Excellent attention to detail and organisational skills
• Strong communication skills – both written and verbal
• Proactive and team player
• Strong time management and problem-solving ability
• Sound knowledge of the Office 365 Suite
• Flexible and adaptable
• Minimum of 1-2 years experience in a customer facing role, preferably in an administrative environment