Field Support Engineer (Lead)

About The Role

As a Lead Field Support Engineer at CRADAL, you'll be responsible for leading on-site technical support initiatives across Brisbane and surrounding areas. You'll work directly with clients at their locations, providing hands-on technical support and building lasting relationships.

This role offers the opportunity to mentor junior field engineers, lead complex on-site projects, and be the primary technical contact for our Brisbane-based clients.

What You'll Do

• Lead on-site technical support visits to client locations
• Mentor and guide junior field support engineers
• Diagnose and resolve complex hardware and network issues
• Plan and execute infrastructure upgrades and migrations
• Build and maintain strong client relationships
• Document technical solutions and best practices
• Work with (and lead components of) Project Delivery teams

Requirements

Essential Skills

• 3+ years experience in technical support or field engineering
• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365 and Google Workspace
• Advanced networking knowledge (TCP/IP, DNS, DHCP, VLANs)
• Solid familiarity with PowerShell and scripting in general
• SOE / MDM administration & troubleshooting
• Specific experience with MSFT Conditional Access
• Experience with racks & comm cabinet rebuilds
• Valid driver's licence and own reliable vehicle
• Excellent communication and client-facing skills

Preferred Skills

• Experience with server hardware and virtualization
• Knowledge of backup and disaster recovery solutions
• Experience with network security and firewalls
• Previous mentoring or team leadership experience
• Industry certifications (CompTIA, Microsoft, Cisco)
• SOE / MDM design & implementation
• Firewall experience & vendor qualifications
• Customer service escalation training
• Cable run / tech fit-out experience