Hotel Service Manager

About the role

View email address on au.fitly.work is seeking a dedicated and experienced Hotel Service Manager to join our team in Newman, WA. This is a full-time position that plays a crucial role in delivering exceptional guest experiences and ensuring the smooth operation of our hospitality services. As Hotel Service Manager, you will be responsible for overseeing daily operations, managing guest relations, and leading our service team to maintain the highest standards of customer care and operational excellence. This role is fundamental to our mission of providing outstanding hospitality and creating memorable experiences for every guest.

Key responsibilities and tasks

1. Oversee daily hotel operations and ensure all departments work cohesively to deliver exceptional guest service
2. Manage and supervise front-of-house staff, including front desk, concierge, and guest services teams
3. Address guest concerns and complaints promptly and professionally, ensuring guest satisfaction and loyalty
4. Monitor and maintain service standards, ensuring compliance with company policies and industry best practices
5. Coordinate with housekeeping, maintenance, and food and beverage teams to ensure seamless operations
6. Manage guest check-in and check-out processes and oversee room allocation
7. Maintain accurate records of guest communications, feedback, and service issues
8. Schedule staff shifts and manage payroll administration for service departments
9. Implement and monitor health, safety, and security protocols throughout the hotel
10. Contribute to revenue management by promoting additional services and facilities to guests
11. Train and mentor staff members to develop a high-performing service team
12. Liaise with management on operational challenges and opportunities for service improvement

Skills and Experience

1. Proven experience in hotel management or hospitality service management roles, ideally in a similar property size and location
2. Strong leadership and people management skills with the ability to motivate and develop staff
3. Excellent customer service orientation and proven ability to handle challenging guest situations with professionalism and grace
4. Solid understanding of hotel operations, front-office systems, and guest management software
5. Outstanding communication and interpersonal skills, with fluency in English
6. Problem-solving abilities and the capacity to work independently and as part of a team
7. Knowledge of health, safety, and security standards relevant to hospitality establishments
8. Organisational skills with the ability to manage multiple priorities and deadlines
9. Hospitality or hotel management qualification or relevant experience in lieu of formal qualifications
10. Ability to work flexible hours, including evenings, weekends, and public holidays as required
11. Familiarity with hospitality industry best practices and guest service excellence standards

What we offer

At View email address on au.fitly.work, we are committed to supporting our employees and creating a positive work environment. We offer competitive remuneration, opportunities for professional development and career progression within the hospitality sector, and a supportive team culture that values your contribution. We provide on-the-job training and mentoring to help you succeed in your role. We recognise the importance of work-life balance and offer flexible scheduling where possible. Our team benefits from discounts on accommodation and dining facilities, access to employee wellness programs, and a workplace that celebrates diversity and inclusion. We encourage applications from all candidates and welcome conversations about any adjustments or support you may require during the recruitment process.

About us

View email address on au.fitly.work is a welcoming hospitality establishment located in Newman, Western Australia. We are dedicated to providing our guests with exceptional service, comfortable accommodation, and memorable experiences. Our team is passionate about hospitality and committed to maintaining high standards of service excellence. We pride ourselves on creating a warm, professional environment where both guests and staff feel valued and appreciated. As a respected hospitality provider in the region, we are focused on continuous improvement and creating an inclusive workplace where our team members can thrive and develop their careers.

Apply now

If you are an experienced Hotel Service Manager looking for an exciting opportunity in Newman, WA, we would love to hear from you. Please submit your CV, cover letter, and any relevant certifications or references. Join us at View email address on au.fitly.work and become part of a dedicated hospitality team committed to excellence.

Job summaryLead exceptional guest experiences. Competitive salary, professional development & work-life balance in Newman.