Application Support Analyst

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

CSV Digital

CSV Digital is the Digital team, which is part of CSV Corporate. CSV Corporate provides support to all Victorian courts and tribunals to assist in the delivery of justice services. Corporate is responsible for providing courts and tribunals with a range of corporate support functions including human resources, finance, facilities, asset and contract management, planning and administration, business intelligence, communications, business review and improvement, technology, and transcription services.

About the Role

Offered on a fixed term full-time basis from 6 April 2026 - 30 September 2026, an opportunity exists within CSV Digital for a motivated and enthusiastic individual to join the CLMS Application Support team in the role of Court Applications Support Analyst (VPS Grade 4).

We are seeking a motivated and skilled individual to join a small, close-knit team, which provides support to Victorian County Court in the delivery of justice services. The ideal candidate will have a strong focus on customer service, teamwork and a commitment to the CSV values.

To be successful in this role you need to have experience within Victorian Courts and Tribunals and demonstrated knowledge in the use of court case management systems, with a particular focus on CLMS, the County Court's case management system.

The Applications Support Analyst is responsible for:

• Providing support to internal and external stakeholders in the use of the case management system, CLMS.
• Processing and coordinating timely responses to incident reports in an appropriate manner, including referring help requests to appropriate areas for resolution, monitoring resolution activity and keeping stakeholders appraised of resolution progress.
• Assist team members with the implementation of agreed remedies, updates, and preventative measures on the system.

About You

• ability to provide advice and guidance to a diverse range of users including administrative staff, management and judicial officers
• knowledge of case management systems (highly desirable)
• Knowledge of business procedures and practices of Courts and Tribunals (highly desirable)

How to apply

Click the `Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Why work at Court Services Victoria

• Purpose & Public Impact
• • Work that contributes to the wellbeing of Victorians and the public good
  • Strong alignment with public service motivation and meaningful work

• Flexible & Modern Work
• • Flexible hours, hybrid and remote work options
  • Leave provisions (including purchased leave and generous parental leave)

• Career Development & Mobility

• • Access to learning, leadership development, and internal mobility across the VPS
  • Opportunities to build broad, transferable public sector capability

• Values-Led & Inclusive Culture
• • Strong commitment to VPS values, integrity, and accountability
  • Emphasis on diversity, equity, inclusion, and psychological safety

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.