Logistics and Customer Service Specialist

Location: Belrose, NSW
Working: Hybrid (3 days in office)

Join a global healthcare organisation in a newly created Customer Service & Logistics Coordinator role. Supporting Supply Chain operations, you'll manage customer enquiries, order processing, logistics coordination and master data while working closely with internal stakeholders. This is an excellent opportunity for someone looking to broaden their experience beyond traditional customer service in a collaborative team offering hybrid working, career development and genuine variety.

Benefits

• Newly created role with long-term career opportunities
• Hybrid working | 3 days in the office
• Salary circa $90K + super
• Varied role across customer service, logistics and supply chain 
• Join a collaborative, supportive and high-performing team

About the Company
Our client is a global healthcare organisation with a strong reputation for delivering high-quality healthcare products across Australia and internationally. Their Australian team is close-knit, supportive and values innovation, teamwork and professional development.

About the Opportunity
This newly created hybrid role has been designed to strengthen the Supply Chain and Customer Service teams following operational changes within the business. Reporting to the Head of Supply Chain, you'll support customer service, logistics coordination and some master data activities while working closely with Customer Service, Warehousing and Logistics teams. You'll provide overflow support during peak periods, coordinate customer enquiries and contribute to maintaining efficient supply chain operations. Offering exposure across multiple functions, this is an excellent opportunity to develop your career within a global healthcare organisation.

Duties

• Process customer orders via email and SAP EDI
• Respond to customer enquiries by phone and email
• Support order management during peak periods
• Coordinate logistics and delivery enquiries
• Investigate and resolve customer issues
• Maintain customer and product master data
• Liaise with internal Supply Chain stakeholders
• Support continuous improvement initiatives

Skills & Experience

• Customer service or order management experience
• Supply chain or logistics exposure is preferred
• Experience working with SAP and strong systems aptitude
• Excellent attention to detail
• Strong communication skills

Culture
Join a collaborative, supportive team where flexibility, continuous improvement and teamwork are genuinely valued.

How to Apply
Click Apply Now or contact Danielle Jones on View phone number on au.fitly.work for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific.
Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs.
Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, Learning & Development, Legal, Manufacturing, Operations, Supply Chain and Warehouse.
Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties and Nursing.
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