Operations Coordinator for a Healthcare Provider in US (Home Based Part Time)

Client Information

A UK-based healthcare technology company specializing in telemedicine and remote healthcare services for insurers, corporate clients, healthcare providers, and individuals.

Job Description

• Ops coordination: liaising between the client and the internal team of doctors

• Rota management via Connecteam (universal rota/workforce management app) — allocating doctors to different work queues, backlogs, and platforms based on client requirements

• Guiding/directing doctors to specific queues as client needs come in (e.g., "work on this queue," "work on this backlog spreadsheet")

• General client communication and creation of rotas Internal phone communication only — ringing doctors if they don't respond on Connecteam for urgent matters (no external/customer-facing calls)

Must Haves

• Strong English (speaking, reading, writing)
Proactive
• General IT proficiency — Google Workspace (Google Sheets, etc.); Connecteam is straightforward and will be trained
• No specific prior work experience required

Nice to Haves

• Background in medical recruitment, medical secretary work, nursing, or healthcare assistant roles
• Experience working alongside/communicating with doctors
• Strong familiarity with Filipino nurses via NHS recruitment and would view a healthcare background as a bonus (not essential)

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.