Salesforce Field Service Developer

Job Description: Salesforce Field Service Developer
Location: Melbourne
Duration: Long term

1) Roles & Responsibilities

• Perform discovery and conduct a detailed assessment of the current forms solution, including capabilities, limitations, and usage patterns
• Analyze existing processes and document current-state architecture and data capture workflows
• Leverage expertise in Salesforce Field Service (SFS) Work Plans and Data Capture (Forms) to evaluate platform capabilities
• Perform gap analysis between current solution, business requirements, and SFS standard functionalities
• Collaborate with Business Analysts (BA) and stakeholders to validate requirements and solution direction
• Develop a prioritized migration plan from the existing forms solution to Salesforce Field Service, including phased rollout strategy, dependencies, and risks
• Design scalable, reusable, and user-friendly forms aligned with field service processes and mobile usability
• Configure and develop SFS forms and Work Plans in line with the approved migration roadmap
• Execute hands-on implementation including configuration, development, testing, and deployment
• Support testing phases (SIT/UAT) and ensure solution quality and business acceptance
• Provide regular progress updates, identify risks/issues, and support mitigation planning
• Ensure adherence to environment management, release processes, and delivery standards

2) Key Skills Required

Strong hands-on experience in Salesforce Field Service (SFS)
Proven expertise in:

• Work Plans
• Data Capture / Forms configuration

Experience in conducting:

• Discovery and current-state assessments
• Gap analysis and solution design
• Ability to design and implement end-to-end forms solutions in Salesforce
• Experience in developing migration strategies and execution plans

Strong understanding of:

• Field service operations
• Mobile workforce solutions
• Hands-on configuration and development experience within Salesforce platform
• Strong stakeholder engagement and collaboration skills (especially with Business Analysts and business users)
• Ability to work across design, build, test, and deployment phases
• Problem-solving mindset with ability to translate business requirements into technical solutions