Customer Experience Manager

Job Description

Client Services Manager – Service Delivery

· Lead key mining managed services customer engagements

· Join an award-winning Australian ASX200 technology business

This is an exciting opportunity for a commercially astute services delivery professional to lead the end-to-end customer lifecycle for a portfolio of key mining managed services customers. Acting as a trusted advisor, you will build executive relationships, align service delivery to business outcomes, and lead customer satisfaction, retention and growth.

In this role you will:

· Develop and maintain strong relationships with CIO, CTO and senior customer stakeholders.

· Own service governance, including QBRs/MBRs, executive reporting, service performance, risks and improvement plans.

· Act as the primary escalation point for complex service issues, ensuring customer needs are clearly represented and resolved.

· Lead continual service improvement initiatives that improve service quality, customer experience and operational efficiency.

· Monitor commercial health across contracts, including revenue, profitability, invoicing, compliance and scope variations.

· Identify organic growth opportunities and support pre-sales activity through solution shaping, commercial alignment and risk assessment.

· Work closely with sales, operations and technical teams to ensure managed services outcomes are delivered and continually enhanced.

About you

You are a passionate leader with proven success leading IT service delivery and account management with:

· Experience engaging C-level stakeholders in complex environments

· Strong understanding of managed services, ITIL governance, CSI and SLA management

· Commercial and financial management capability

· Ability to influence, negotiate and build trusted relationships

· Experience driving customer growth and value realisation

Most importantly, you enjoy owning the customer account with care, accountability and a genuine focus on achieving great outcomes.

Why join us

Data#3 is an ASX200 listed company reporting gross sales of $3 billion in the 2025 financial year. Headquartered in Brisbane with more than 1,400 employees, Data#3 has 45 years+ sustained success recognised through strong partnerships with world leading technology vendors.

Data#3 has been voted HRD’s Employer of Choice for 11 consecutive years and recognised in the top 10 of Australia’s Best Workplaces in Technology by Great Place To Work® in 2026.

If you are passionate about customer outcomes, service excellence and commercial growth, we’d love to hear from you. Apply now.

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.