Call Center Agent

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering  comprehensive information tailored to your health and fitness journey. Our mission is to help you make  informed decisions that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an  exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are  health and fitness experts , including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who  write, fact check, review and constantly update our collection of 2,000+ articles.

The Role

Company: Total Shape

Location: Work From Home (Remote)

Salary: $700 - $900 USD/month

Key Responsibilities:

• Answer incoming calls and respond to customer queries
• Make outbound calls for follow-ups or customer outreach
• Provide accurate information and resolve issues efficiently
• Maintain clear records of customer interactions
• Follow scripts and company procedures where required

What We Offer:

• Monthly salary: $700 - $900 USD
• Remote work with flexible shifts
• Paid training and ongoing support
• Friendly, team-oriented work culture
• Opportunities for career advancement

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.

If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

Ideal Profile

Requirements:

• Prior experience in a call center or customer service role is preferred
• Clear and confident English communication skills (spoken and written)
• Ability to handle high call volumes with professionalism
• Basic computer skills and familiarity with CRM systems are a plus
• Quiet work environment and reliable internet connection

What's on Offer?

• Work alongside & learn from best in class talent
• Flexible working options
• Opportunity to make a positive impact