Senior Client Director, Market Research

At Toluna, we keep the world's biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we've been a leader in consumer insights, and today we're at the center of our industry's biggest shift: the move to AI-powered research grounded in real human truth.

Brands come to us because we've solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we've been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.

Introduction

In this position, you will be responsible for developing long-term relationships with ANZ-based customers, key business executives and stakeholders with an objective to help grow our business in this market. The ideal candidate will therefore have strong relationship management skills, experience working across ANZ clients, with a results-orientated approach to addressing client needs.

Roles & Responsibilities

• A minimum of 10+ years of relevant experience, with a specialization in the field of market research / consumer insights / insight-led marketing consultancy.
• Act as a senior point of contact and trusted advisor for the businesses being developed and account(s) being assigned. You excel at providing clear communication to answer client questions, proactively addressing needs and solving business problems to drive client satisfaction.
• Able to translate research expertise into new business development and growth opportunities with existing accounts and prospects.
• Quality driven with effective written and verbal communication skills in English; ability to create and deliver written and visual storyline packs that engage, inspire and persuade others.
• Take the lead on developing insightful presentations / proposals and pulling in the appropriate company expertise where needed.
• Partner with Research Managers to create research designs, sample plans, and final analysis storytelling.
• Excellent active listening and interpersonal skills with the ability to identify problems / opportunities and determine the appropriate and creative paths to resolution.
• Excellent interpersonal skills with the ability to develop effective working relationships with both internal partners and external clients.
• Work closely with the MD and be responsible for developing and executing an annual plan to grow both existing and new business in ANZ, with the goal to meet and strive to exceed assigned quarterly and annual bookings targets.
• Sector Experience: Part of our Australia team to expand our footprint across FMCG clients, but also to extend into other sectors (e.g., Retail, Finance, Insurance & Services). Candidates with knowledge and connections in some, or all of these spaces would therefore be of considerable interest.

Our Values: A cting with Ownership- Demonstrating individual accountability B ringing a forward mindset- Being action-oriented, bold and entrepreneurial C ollaborating with Curiosity- Exhibiting teamwork through togetherness D iscussing openly, committing jointly- Sharing your views openly E mbracing empathy- Being egoless & caring What we Offer: At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board. Who to contact: Apply here IMPORTANT - PLEASE INCLUDE YOUR NAME AND EITHER YOUR RETURN E-MAIL ADDRESS OR TELEPHONE NUMBER IN THE MESSAGE . Please say that you found the vacancy on MrWeb! Thanks for your interest.