Operations Lead

Operations Lead

Position Description
Join CGI Australia's Space, Defence & Intelligence (SDI) business unit. Supporting a portfolio delivering mission-critical services across Australia's Defence, Intelligence and Space sectors, you will lead business operations activities spanning governance, financial performance, resource management, reporting and continuous improvement.

This is a highly visible role that works closely with business and delivery leaders to ensure operational excellence across complex programmes that contribute to Australia's national security and sovereign capability. You'll have the opportunity to influence business outcomes through data-driven insights, operational discipline and collaborative stakeholder engagement.

At CGI, ownership is part of our culture. As a CGI Partner, you'll be empowered to make an impact, challenge the status quo and help shape the future success of our business and our clients.

CGI is one of the world's largest independent IT and business consulting services firms, delivering innovative solutions to government and commercial organisations across Australia and around the globe. Within our Australian Space, Defence & Intelligence business, we partner with Defence, national security agencies and space organisations to deliver secure digital transformation, systems integration, cyber security, managed services and mission-critical technology solutions.

We are committed to building an inclusive workplace where everyone can thrive. We value diversity of thought, background and experience, and actively support career development through continuous learning, mentoring and professional growth.

Due to the nature of our clients and programmes, applicants must be eligible to obtain and maintain an Australian Government Security Clearance. Existing NV1, NV2 or Positive Vetting (PV) clearance is highly desirable.

Your future duties and responsibilities
Support the efficient operation and performance by leading core business management activities, operational governance, management reporting, financial administration and stakeholder coordination. Acting as a trusted operational partner to sector leadership, you will help drive effective business rhythms, operational control, informed decision-making and continuous business improvement.

Key Responsibilities
~Lead operational governance activities, including management forums, meeting cadence, action tracking and follow-up.
~Develop, maintain and enhance management information, executive reporting packs, operational dashboards, business performance metrics and commentary.
~Support financial and business operations, including order management, financial reconciliations, aged debt management and operational financial controls.
~Coordinate resource management, workforce planning, onboarding, offboarding and compliance activities.
~Build and maintain strong working relationships across leadership, delivery teams, finance, resource management and corporate functions.
~Drive continuous improvement initiatives to strengthen operational processes, reporting capability, data quality and business resilience.
~Ensure operational activities are delivered accurately, consistently and in accordance with CGI governance and client requirements.
~Provide operational insights and analysis to support business planning, performance management and strategic decision-making.

Required qualifications to be successful in this role
~Demonstrated experience in Business Operations, Portfolio Management Office (PMO), Project Controls, Commercial Operations, Financial Administration or a related operational support function.
~Strong financial acumen with advanced analytical capability, particularly using Microsoft Excel and operational data analysis.
~Excellent organisational and planning skills, with the ability to manage multiple priorities and stakeholders simultaneously.
~Strong stakeholder engagement and communication skills, with the ability to influence and collaborate across technical, operational and executive teams.
~Proven ability to work independently, take ownership and deliver high-quality operational outcomes.
~High attention to detail with a structured and disciplined approach to governance, reporting and process management.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.