AO3 Business Support Officer

About the Role
An exciting opportunity is available for an experienced Business Support Officer to join a busy and fast-paced government team in Cairns.

You will play a critical role in coordinating administrative functions, managing work orders, maintaining records and information systems and ensuring effective communication with internal and external stakeholders.
Key Responsibilities

• Raise and manage work orders, including creation, monitoring, updates, and corrections.
• Provide high-quality customer service to internal and external customers.
• Monitor and coordinate incoming and outgoing correspondence and phone enquiries.
• Ensure enquiries and requests are actioned within required timeframes.
• Prepare and compile documents, reports, registers, procedures, and manuals.
• Maintain accurate records and update information systems and databases.
• Liaise with industry representatives, suppliers, and stakeholders to support service delivery.
• Undertake general administrative duties as required.

About You
To be successful in this role, you will demonstrate:

• Previous experience in administration, business support or office coordination roles.
• Previous experience within construction, insurance repairs, government or similar environments are highly regarded.
• Strong proficiency across Microsoft Office Suite, including Excel.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong written and verbal communication skills.
• A proactive approach and willingness to contribute positively to team culture.

Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email  Louise Clark directly at  View email address on au.fitly.work |  Please reference JOBID: 1661721
Reference number: 1661721
Profession:GovernmentGovernment

Company: empire group
Date posted: 3rd Aug, 2026