Program Officer - Clinical Placements

About the Role

We’re seeking a highly organised and stakeholder-focused Program Officer to support the delivery of the Clinical Placement Program and other key initiatives. This is a hands-on, fast-paced role where you’ll coordinate placements, engage with a broad network of stakeholders, and ensure high-quality program administration and participant experience.

You’ll play a critical role in supporting nursing workforce development by helping deliver meaningful placement experiences for students and host organisations.

Key Responsibilities

In this role, you will:

• Coordinate program delivery end-to-end , including reviewing placement requests, matching students with host sites, scheduling activities, and managing confirmations and logistics
• Provide high-quality administrative and recruitment support , ensuring a smooth onboarding experience for program participants
• Act as a key point of contact , responding to stakeholder enquiries, coordinating follow-ups, and resolving or escalating issues in a timely manner
• Build and maintain strong relationships with education providers, host sites, supervisors, and internal teams to support effective program delivery
• Maintain and manage accurate data across CRM and placement systems, ensuring integrity, compliance, and an account management approach
• Monitor program performance , identifying risks, issues, and opportunities for continuous improvement
• Prepare and contribute to reporting and evaluation , using accurate data and insights
• Deliver exceptional customer service , ensuring a positive experience for all participants and partners
• Work both autonomously and collaboratively , applying sound judgement and a proactive, solutions-focused approach

What We’re Looking For

We’re looking for a capable, adaptable professional who thrives in a dynamic environment and enjoys working with diverse stakeholders.

Essential Skills & Experience

• Strong written communication skills – clear, concise, and accurate
• Proficiency in Microsoft Office and digital systems (experience with CRM platforms highly regarded)
• Demonstrated experience in administration, coordination, or program support roles
• Proven ability in stakeholder engagement and customer service , managing enquiries and expectations effectively

Personal Attributes

• Excellent verbal communication and active listening skills
• Strong organisation and planning abilities , with the ability to prioritise and manage competing tasks
• High level of attention to detail and data accuracy
• Ability to work autonomously with accountability , while contributing effectively to team outcomes
• A collaborative, adaptable approach with a commitment to continuous improvement
• Understanding of and ability to adhere to organisational policies, procedures, and data governance

Why Join Us?

• Be part of a purpose-driven organisation supporting the future of primary health care nursing
• Work in a collaborative and values-driven environment
• Contribute to meaningful outcomes that impact students, nurses, and the broader health system