Service Advisor

RAC Auto Services is one of Western Australia's most reputable and largest automotive service providers, with over 10 conveniently located centres across the Perth metro area. By joining our team, you'll benefit from a well-known, trusted brand and enjoy consistent, predictable working hours-ensuring a genuine work-life balance. Plus, earn extra through realistic, achievable monthly targets.

Are you a Light Vehicle Technician/Mechanic looking to move into a Service Advisor role in Morley? This is the opportunity for you!

We are currently seeking a Service Advisor with a strong automotive background who is ready for a new challenge, to join the team at RAC Auto Services in our Morley Service Centre.

What can we offer you?

• Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
• 9-day Fortnight - discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
• Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform
• Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
• Career development and learning opportunities
• An active social club plus hundreds of members only discounts

What will you be doing?

The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers

• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
• Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance
• Providing regular updates to members on the status of their vehicle
• Handling member concerns and complaints in a professional and timely manner
• Preparing and completing repair orders.
• Supporting the collaboration and achievement of team sales targets and conversion rates.
• Understanding revenue and profit targets.
• data entry and maintaining records
• invoicing and receipting payments
• part returns and correct allocation of part numbers on repair orders

What are we looking for?

This role suits motivated customer service, solution focussed individual, including:

• Outstanding professional customer relationship management including problem solving and conflict resolution skills
• Technical knowledge of automotive repairs and servicing - desirable
• Sound administrative/clerical skills
• High level verbal and written communication skills
• Effective teamwork skills and ability to develop positive workplace relationships
• Flexibility to travel and work between centres

If you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner on 08 9436 356 or ***email_hidden***

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.