Sales Support Representative

Overview

Sales Support Representative

We are seeking a highly organised and customer-focused Sales Support Representative to join our Oceania team for a 12-month fixed term contract.

In this role, you will be responsible for supporting all import and export Sales Support activities across the Oceania region. You will play a key role in enabling regional Sales Support strategies and business targets, while partnering closely with Account Managers to grow and maintain customer relationships. The role involves end-to-end coordination of shipments, including bookings, cargo receival, documentation, customs requirements, and transshipments, as well as invoicing, accounts receivable and reporting. You will be the first point of contact for customers, ensuring timely communication, issue resolution and a high standard of service delivery. In addition, the role supports operational and port activities, ensures compliance with company policies and procedures, and contributes to continuous improvement initiatives, business continuity and stakeholder engagement across customers, terminals and internal teams.

Key Responsibilities

• Support the EUKOR agency and WW operations in Australia, overseeing all import/export Sales Support activities and ensuring efficient end-to-end execution
• Drive regional Sales Support strategies, business plans and performance targets aligned with EUKOR agency requirements
• Partner with Account Managers, Customer Growth leaders and Business Units to deliver customer strategies and a seamless, high-quality customer experience
• Support the transformation and integration of Order Management into Shipping Services, ensuring alignment with the Customer Growth operating model
• Manage operational processes including customs requirements, cargo preparation, transhipments, space allocation, and cargo issue resolution
• Oversee financial and administrative activities such as pricing for contracted accounts, invoicing, accounts receivable and reporting
• Ensure compliance with company policies and procedures while supporting continuous improvement initiatives, cross-training, and stakeholder engagement across ports and customers.
• Maintain accurate data in systems and ensure compliance with internal processes and procedures

About You

You are proactive, detail-oriented, and thrive in a fast-paced, customer-driven environment.

Key Skills And Experience Include

• Strong customer service and communication skills
• Excellent attention to detail and organisational capability
• Ability to manage multiple priorities and meet deadlines
• Confidence working across systems and data
• A collaborative approach and strong problem-solving skills

Desirable

• Experience in shipping, logistics, or transport environments
• Exposure to bookings, cargo coordination, or freight operations

Why Join Us?

• Be part of a globally recognised logistics organisation
• Work in a collaborative and supportive team environment
• Contribute to delivering high-quality service to global customers

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences.

Background Checks

As part of our recruitment process, preferred applicants will be required to undergo relevant background checks, which may include reference checks, a police check and pre-employment medical.

Working condition

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

Our Commitment to Equal Opportunities

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

Apply today, and let’s keep the world and your career, moving together.