Contact Centre Agent

Our busy clinics in the Greater Western Sydney region are looking for Contact Centre Representatives to join their team based in Campbelltown.

Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures.

This is a Full-Time  position where you will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM Monday to Friday .

What will you be doing

• Be the first point of contact for patient interaction
• Providing excellent customer service and patient care
• Managing appointments to maximise customer service and clinic efficiency
• Developing and maintaining strong working relationships with patients, referrers, staff and managers
• Driving the delivery of high-quality service to patients and referrers

Life at I-MED Radiology

Competitive remuneration corresponding with experience

Comprehensive paid induction training and ongoing development

Opportunity for career growth and professional progression

To be part of a fun and dedicated team that celebrates wins and successes

Commitment to your health and well-being, including access to employee assistance program

Key selection criteria

Previous customer service experience (highly desirable)  

Ability to multitask while using multiple computer systems

Demonstrated initiative and willingness to learn

Excellent interpersonal and communication skills

Ability to work autonomously and in a team environment

Have patience and empathy to alleviate medical concerns for patients

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

If this role stands out to you but you don't feel like you ‘tick all the boxes', we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for.

Next Steps...  

If you are interested in the opportunity, please click apply and submit your updated CV – Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.