Senior Business Support Officer - Local Government Inspectorate

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Full time fixed term opportunity to work in a high performing and passionate team within the Local Government Inspectorate
• VPS Grade 3 - $81,496 - $98,955
• Work life balance in a small, friendly and welcoming team!

Are you looking for a role you can sink your teeth into and really make your own? Are you looking for a small, friendly, supportive and motivated team to work with? Do you have a good sense of humour, positive outlook and solid work ethic?

About the Business Unit

Under the leadership of the Chief Municipal Inspector the Local Government Inspectorate (LGI) is an independent administrative office supported by the Department of Justice and Community Safety (DJCS). It is the dedicated integrity agency for local government focusing on investigations for breaches and compliance with the Local Government Act 2020 (Act).

About the Role

The Senior Business Support Officer is the first point of contact for the Local Government Inspectorate dealing with requests for information, advice or assisting people with complaints in relation to Local Government. This can be via phone or email.

Key requirements of this position include solid customer/complaint relations and communications skills in the context of a regulatory environment. The Business Support Officer is also required to provide business reporting, financial reconciliation, administration support to the unit and liaison with other corporate business areas within the State Government.

Some of your duties will include:

• The Senior Business Support Officer at the LGI is responsible for the first point of contact for all enquiries, approaches and correspondence
• Receipt and response to incoming phone calls
• Receipt recording in the Case Management System and response to complainants
• Administrative support to inspectorate staff
• Assisting the Business and Communications Advisor with business functions of the office including travel bookings, invoice processing, email management, team meeting minutes and coordination, maintain asset register and other office documentation

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Knowledge of Legislation: A knowledge of the Local Government Act 2020 (Vic) or experience working in a regulatory environment.
• Advanced Computer Skills: Uses a wide range of software application features for word processing, excel spreadsheets, databases, registers, etc. Assists others with problem-solving on IT systems. Experience in using finance systems such as Oracle or other accounts payable systems, and experience with case management systems, in particular in a Dynamics platform.
• Communication skills: Demonstrates high level verbal and written communication skills, ensuring appropriate format, style and approach is taken to deliver best outcomes for the Inspectorate.
• Planning and Organising: Identifies processes, tasks and resources required to achieve a goal: Identifies more and less critical activities and operates accordingly, reviewing and adjusting as required: Develops and implements systems and procedures to guide work and track progress: Recognises barriers and finds effective ways to deal with them.

Qualifications/requirements

• A business or legal qualification is desirable but not a limiting factor
• Knowledge of and/or experience working with legislation

Please contact Michelle Bowran via email at View email address on au.fitly.work if you have any

questions or would like to discuss the role in further detail.