Retail Manager

As Retail Manager at People’s Coffee CBD, you will:

• Run the day-to-day operations of a high-volume espresso bar in the heart of the city, ensuring fast, efficient and friendly service throughout the peak commuter and lunch rushes.

• Lead, coach and develop a tight-knit team of baristas and floor staff, including recruitment, onboarding, training and performance conversations.

• Own the customer experience: greet regulars by name, respond to feedback on the spot and maintain a welcoming “for the people” vibe.

• Manage rosters and labour to match CBD trading patterns while hitting sales and profitability targets.

• Oversee ordering, stock control and waste, working closely with our kitchen, bakery and coffee roasting partners.

• Ensure compliance with food safety, WHS and company standards, keeping the venue clean, safe and presentation-ready at all times.

About you

You will thrive in this role if you:

• Have proven experience managing a café, espresso bar or retail store, ideally in a CBD or other high-traffic environment.

• Are genuinely passionate about specialty coffee and quality food, and love being on the tools and on the floor during service.

• Are calm and organised under pressure, can think one step ahead and enjoy the pace of a busy city café.

• Are commercially aware, comfortable working with budgets, wage costs and daily/weekly sales targets.

• Communicate clearly, give feedback well and know how to build a positive, accountable team culture.

What we offer

• A key leadership role in a respected and growing Melbourne specialty coffee brand, with multiple CBD venues and room to grow.

• Competitive salary package with performance-based incentives.

• Ongoing training in coffee, operations and leadership.

• Great team culture, excellent coffee and staff discounts across our venues.

• Minimun salary starting from $73,500

How to apply

To apply, please send your resume and a short cover letter telling us:

• Why you want to manage People’s Coffee CBD, and

• A specific example of when you led a team through a busy service and what you did to keep standards high.

Application deadline: 21/08/2026