Manager Participant Event and Program Support

Are you passionate about leading a high-quality and inclusive experience for Academy program participants, guests and venue hire stakeholders? This could be the role for you!

This position commences 1 January 2027 

Are you passionate about leading a high-quality and inclusive experience for Academy program participants, guests and venue hire stakeholders?

The Academy's mission is to enhance and improve student outcomes across rural, regional and metropolitan schools through specialised professional learning and pathways, and to raise public awareness of the profession. Information on our legislated objectives is available on our website: Our strategy and story | Academy .

At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership. We also provide pathways for school and system improvement and raise public awareness of and confidence in the profession across government, Catholic and independent systems.  

We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals. 

The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard. 

About the Division

The Academy Services Division provides a range of specialist services to teams across the Academy, to program participants (potential and current) and to external venue hire stakeholders to ensure an inclusive high-quality professional learning experience or event for our stakeholders. The Division's specialist areas include learning design, strategic engagement, and participant, event and program support. 

About the Team

The Participant, Event and Program Support team will be responsible for leading a high-quality and inclusive experience for Academy program participants, guests and venue hire stakeholders.

The team will oversee the end-to-end participant journey across professional learning programs in collaboration with other teams where relevant. The team will lead the Academy's venue hire and events function, monitoring participation and venue performance to continuously improve the participant and guest experience. Further responsibilities include scheduling of programs and managing program registrations and application processes.

About the Role

This role commences December 19th 2026.

The Manager, Participant, Event and Program Support leads the teams that deliver the Academy's end-to-end participant experience, program scheduling and venue hire and events functions. This role sets direction and ensures consistent high-quality support through their leadership of a large, high-performing and multifunctional team.

The responsibilities of the Manager, Participant, Event and Program Support include:

• leading the strategic design, development and continuous improvement of the Participant, Event and Program support unit
• leading, managing and developing a high-performing team
• leading, overseeing and providing strategic advice on the end-to-end participant journey, program scheduling, venue hire, utilisation and participation related key performance indicators
• overseeing participant, venue hire and event systems, processes, policies, tools, quality standards and delivery models
• using data to drive improvements in participation and venue utilisation
• building partnerships and optimise collaboration to support innovation and system-wide impact
• contributing to divisional and organisational strategy and business planning
• working flexibly to ensure delivery of the team and the Academy's key priorities.

Capabilities

• Deep expertise in a service-oriented participant management or venue hire/ management capacity
• Strong people leadership and team management in a participant management or venue hire function
• Demonstrated ability to set strategy, drive improvement and deliver organisational outcomes
• Highly developed stakeholder engagement and influencing skills
• Ability to manage complex and interdependent priorities, continuous improvement and services
• Strong problem-solving, decision-making and business acumen

Qualifications and Experience

• Experience working as a people leader in a fast-paced education setting or large and complex organisation
• Experience in end-to-end service delivery in a relevant field, for instance in event management, training or professional development management
• Ability to quickly learn and adapt to new technology platforms and systems, ensuring seamless integration into team workflows.

Further Information

Please respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume. 

For more details regarding this position please see attached position description.  

For further information pertaining to the role, please contact Gerard O'Shaughnessy - Director, Academy Services Division via View email address on jobs.careers.vic.gov.au .

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.  

Applications close 11:59pm on 8th September 2026