Customer Contact Centre Consultant

Contact Centre opportunity supporting customers across a range of banking enquiries

Your new company


Are you ready to elevate your career and become part of a leading financial institution? This exciting opportunity forms part of a major Big 4 Bank merger project, with customer demand expected to increase significantly over the coming months.
This is your chance to join a business that values career progression, development and customer excellence while building highly transferable banking and customer service skills.


Your new role


As a Customer Contact Centre Consultant, you'll be one of the first points of contact for customers across a range of banking enquiries.
You'll work within an extremely high-volume contact centre environment, with forecasts of over 10,000 customer calls per month during peak periods. Success in this role will come from your resilience, ability to learn quickly and commitment to delivering exceptional customer service.


Responsibilities:

• Assist customers with internet banking enquiries
• Support debit and credit card enquiries
• Provide information on personal banking products and services
• Assist customers with enquiries relating to the bank merger
• Deliver accurate and empathetic customer service
• Navigate multiple systems while managing high call volumes
• Follow established processes, scripts and compliance requirements
• Meet service and performance expectations in a fast-paced environment
  What you'll need to succeed
  
  
• Strong communication and customer service skills
• High resilience and ability to work in a fast-paced environment
• Strong multitasking and computer skills
• Fast learner who adapts quickly to new information
• Coachable and open to feedback
• Reliable, professional and positive attitude
• Experience in retail, hospitality, fast food, customer service, reception, administration, banking or contact centres will be highly regarded.
  
  
  What you'll get in return
  
  
• 5 weeks of paid classroom-based training in Brisbane CBD
• Ongoing coaching and support throughout your assignment
• Hybrid working opportunities available after training and once proficiency has been achieved
• Strong temp-to-perm opportunities for high-performing employees
• Opportunity to gain valuable banking and financial services experience
• Supportive team environment with genuine career progression opportunities
  
  
  What you need to do now
  
  
  If you're interested in this opportunity, click 'Apply Now' to submit your expression of interest and an up-to-date copy of your CV to View email address on aplitrak.com. Shortlisted candidates will be contacted once recruitment timelines are confirmed.