Job Reference:

6V79E5FA

Eligibility:

External Vacancy – Open to Everyone

Division:

Disability Services

Location:

Adelaide

Salary Range:

106,512-115,137

Classification:

ASO7

Engagement Type:

Term Contract

Closing Date:

28 Apr 2024

Role Highlights

Contribute to positive change for people with disabilities
Convenient CBD location
Exciting opportunity for career development

Role Details

The CRM Product Owner is a role within Disability Services/Financial Reform and is accountable for:

Ensuring effective and efficient use of the CRM system across the service.
Ownership of the direction and functionality of the solution, including identifying areas to improve its use.
Assisting with day-to-day management of the system.
Supporting staff in ongoing use of the system.
Acting as the primary liaison for the CRM vendor.

Key outcomes and accountabilities:
1. Identify, plan and lead ongoing improvements to ensure effective and efficient use of the CRM system across Disability Services.
2. Plan and lead initiatives to ensure client data is being consistently entered and maintained within the system, in alignment with NDIS policy and funding requirements.
3. Maintain core system data, procedures, and work instructions for the CRM system.
4. User management and monitoring license usage for the CRM system.
5. Train new managers, supervisors, administrators, and other key staff on use of the CRM system.
6. Assist with the development of reporting for the CRM system.
7. Evaluate and test changes and features in new releases of the CRM system.
8. Establish and maintain effective relationships and networks with internal and external stakeholders, and work with them collaboratively to deliver the outcomes above.
Note: Any other responsibilities in line with the classification level of the role as assigned by Line Manager and/or the Department. The responsibilities as specified above may be altered in accordance with the changing requirements of the role.

Special Conditions

National Police Check required.
Some interstate and intrastate travel may be required.
Must hold a current Australian issued driver’s licence (equivalent to minimum class C).
Role Status: Term up to 31/03/2025.
Tertiary qualification in a relevant discipline OR equivalent level of expertise gained from a combination of experience, training or professional accreditation is desirable.

Attachments:

Role Description - CRM Product Owner - ASO7.pdf

About the Business

Our Disability Division provides valuable support to the South Australian community through direct service delivery, inclusion policy and sector reform work. As a registered NDIS provider, they supervise and help with everyday tasks to support people living with disability to live as independently as possible. The division also encompasses quality and clinical services and the DHS Equipment Program.

Contact Us

Enquiries to Jay King

0871337422

Jay.King2@sa.gov.au

Diversity And Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require assistance with this process, please contact us at dhsrecruitment@sa.gov.au and a member of the team will get back to you.

The South Australian public sector promotes diversity and flexible ways of working, including part time. Applicants are encouraged to discuss flexible working arrangements for this role.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Application Instructions

Resume and Cover Letter

You are required to submit a cover letter, up to a maximum of two pages, addressing how your skills and experience align with the role specific capabilities and attach your current resume via the online application form. For more information about applying, refer to our Job Application Guide

Screening Checks

If you are new to the department and are invited to an interview, you will be required to produce a National Police Check, which has been issued within six months of your application for the role. National Police Checks can be applied for via the South Australia Police or through an Australian Criminal Intelligence Commission accredited body.
If the role you are applying for also requires an Employment-related Screening Check, you will be required to undergo such assessment as is advised by DHS, including periodic assessment during your employment.

Crm product owner